We recently added a 27 person team of level 1 thru 3 support reps to assist our clients 24 hours a day 7 days a week, this is in addition to our current Level 4 and 5 system admins already on staff.
While our hosting runs amazingly smooth, you may from time to time need that extra helping hand and now you can get the help you need even faster than before with our increased support capacity! Most tickets are answered in under an hour, the average is 30 minutes or less, many in under 10!
Need help setting up your email client, with your WordPress site, migration from old hosting to your new Tuned Hosting account, restoring a hacked account to pre-hacked state, etc., our support team is ready and able to assist you in your time of need and do so quickly to get you back up and running at 100%!
At the time of posting this article we have ONE open support issue, not even related to hosting in the support queue…
Bet your current host can’t say that!
Tuned Hosting was founded on the idea that hosting should be the LAST thing you have to worry about when running your online business or even your personal blog about Ferrets or your relationship with the Gnomes you have had since a child or maybe a high volume classic matchbox car repainting business… the point is, we want you to be free to build your online empire no matter how large or small, without worrying about your site being up or not.
This expansion of our support department is just another example of how we are committed to the support of our clients, when so many hosting companies out there are supporting their clients less and less… gobbling up small hosting companies which supported their clients and replacing quick support with 3 day turn times on tickets.
Not with Tuned Hosting!
We have stated time and time again that we will never sell out to another company, specifically because we want to make sure our clients are properly supported and get the best value on the Internet for hosting, from the resources we provide to the support we deliver, hands down Tuned Hosting is and always will be focused on providing for the needs of our clients.
As we grow we will continue to add more support staff and resources to support our clients and their hosting needs!
Join the Tuned Hosting family today!